FAQs

❓ Frequently Asked Questions (FAQ) | Twinkle Trends

1. How long does it take to receive my order?

We process all orders within 1–2 business days. Shipping usually takes 4–5 business days depending on your location. You’ll receive a tracking number once your order ships.

2. Do you ship internationally?

Yes! We deliver to all countries worldwide. For any special shipping requests, please contact us at support@twinkletrends.com.

3. What is your Return & Exchange policy?

You can request a return or exchange within 7 days of receiving your order. Items must be unused, unwashed, and in original packaging. Certain items like jewelry, cosmetics, skincare, and personalized products are non-returnable. For full details, visit our Return & Exchange Policy page.

4. How long does it take to get a refund?

Once your return is received and approved, refunds are processed to your original payment method within 7–10 business days, depending on your bank or payment provider. Shipping fees are non-refundable.

5. Can I exchange an item for a different size or color?

Yes! Exchanges are accepted for size, color, or defective items only. If the replacement item is unavailable, you’ll receive a refund or store credit.

6. Do you offer custom or personalized products?

Yes! We offer customized items in several categories including:
tote bags, phone cases, t-shirts, hoodies, mugs, sippers, bottles, notebooks, and a few jewelry items.
Please note that personalized items are non-returnable for hygiene and safety reasons.

7. How do I contact Twinkle Trends?

You can reach us anytime at:
📩 support@twinkletrends.com
We’ll respond promptly to help with your orders or answer any questions.

8. Do you offer gift wrapping or special packaging?

Yes! We offer packaging for every occasion. For special gift requests, please contact us at support@twinkletrends.com and we’ll do our best to assist!

💖 Twinkle Trends – Shop Confidently, Sparkle Everywhere ✨